The Challenge Question/Answer should be easy to remember but difficult for others to know. The challenge question/answer should be different than the Secret Question/Answer and must be protected in the same manner as your password. This Challenge Question/Answer will allow Pay.gov Customer Service to access the Challenge Question/Answer information in order to validate your identity before assisting you with password resets. Pay.gov requires that you set up a Challenge Question/ Answer which is established during account creation or initial logon. The Secret Question and Secret Answer should be easy for you to remember but difficult for others to know. The secret answer must be protected in the same manner as your password. The Pay.gov application allows you to reset your own password using a Secret Question/Answer, which is established by you during account creation or initial logon. Ensure profile contact information is current at all times.Unauthorized use must immediately be reported to Pay.gov Customer Service at 1-80 or 21.If you feel that your password has been compromised, you must change it immediately and report it to Pay.gov Customer Service at 1-80 or 21.Sign off of the system whenever your computer is unattended.Prevent others from guessing the password by not using the names of persons, places, or things that are identified with you as part of the password.Prevent others from watching password entry.Not make the password known to anyone or put it in written form unsecured.

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